Refund Policy

At TaxSure, we are committed to providing exceptional tax-related services and ensuring complete transparency and fairness for our clients. While we strive to deliver the best possible experience, we recognize that certain situations may require a refund. This policy outlines the terms under which refunds may be requested and granted.

1. Conditions for Eligibility

Refunds are available to clients who have availed any paid service from TaxSure within the past 30 days. Refunds will only be granted under the following conditions:

a. Commencement Delay

If the TaxSure team fails to initiate the assigned activity or service within 24 hours of receiving payment, you will be eligible for a full refund. We take service responsiveness seriously and aim to begin processing your request immediately.

b. Government Deadline Compliance

If we fail to complete the service within the timeline stipulated by the Government of India, particularly in cases such as Income Tax Return filing, compliance submissions, or response to notices, you are entitled to a full refund. We understand the critical importance of compliance deadlines and accept full responsibility if delays are on our part.

2. Refund Request Process

To request a refund:

• Contact our customer support team via email at support@taxsure.in within 30 days of your purchase.
• Provide your registered email ID, order/invoice number, and a brief explanation referencing one of the eligibility conditions mentioned above.
• Share any relevant supporting documents or screenshots to help us assess your case quickly.

Our customer support team will review your request promptly and communicate the resolution clearly.

3. Refund Timeline

Upon approval of your refund request, we will process the refund within 14 business days. Refunds will be made using the same payment method used during the original transaction. You will be notified by email once your refund has been initiated.

4. Non-Refundable Scenarios

Refunds will not be provided under the following circumstances:

• The service was already initiated and processed as per client instructions.
• Delay was due to incomplete or incorrect documentation provided by the client.
• The client did not respond or cooperate after service initiation.
• Refund requests made after 30 days of purchase.
• Suspicion of fraudulent activity or violation of our Terms & Conditions.

5. Policy Amendments

TaxSure reserves the right to update or amend this refund policy at any time, without prior notice. Changes will be published on our official website, and continued use of our services will signify acceptance of the revised policy.

Need Help?

If you have questions about your eligibility or require assistance with your refund request, don’t hesitate to reach out:

📧 Email: support@taxsure.in
🌐 Website: www.taxsure.in

Your satisfaction is our top priority. We are here to ensure a seamless and trustworthy experience with TaxSure.